Privacy Policy

Swissgrams AG, Industriestrasse 7, 6300 Zug, Switzerland (the “Company”, “we”, “us”) is the controller responsible for the processing of personal data in connection with the operation of this website.

This privacy notice applies to the use of the Company’s website (swissgrams.com) and to personal data processed through the website, in particular via contact forms, file uploads and newsletter subscriptions.

It does not apply to services, transactions or onboarding processes provided by third parties to which this website may refer or link.

Depending on the use of the website, we may process the following categories of personal data:

• Technical data (e.g. IP address, browser type, date and time of access)
• Contact data submitted via contact forms (e.g. name, email address, message content)
• Data contained in files voluntarily uploaded by users
• Newsletter subscription data (e.g. email address, confirmation and consent metadata)
• Usage and analytics data, where analytics tools are activated based on user consent

Users are requested not to submit any sensitive personal data (such as identification documents, financial account data or health data) via the website.

Personal data is processed for the following purposes:

• Ensuring the technical operation, stability and security of the website
• Responding to inquiries and communications submitted via the contact form
• Processing and reviewing voluntarily submitted files
• Sending newsletters and project-related information, based on user consent
• Analysing website usage and newsletter performance, where consent has been given

Processing is based on our legitimate interests, on pre-contractual communication, or on user consent, as applicable.

Newsletter subscriptions require explicit consent and are confirmed via a double opt-in procedure. Consent also covers newsletter performance analytics (such as open and click rates). Users may withdraw their consent at any time.

This website may use cookies and analytics tools (such as Matomo) to analyse website usage and improve user experience. Analytics tools that use cookies are activated only after the user has given consent via the consent mechanism provided on the website.

This website may integrate or link to third-party services. In particular, purchase or onboarding processes facilitated via embedded or linked services are operated exclusively by the respective third-party providers under their own responsibility. The Company does not access or control the personal data processed in such third-party services.

For the technical delivery of newsletters and other email communications, we use an external email delivery service provider acting solely as a technical transmission service.

In connection with email delivery and certain technical services, personal data (such a email addresses and delivery metadata) may be processed outside Switzerland or the European Union. Such processing is limited to what is technically necessary for the transmission of communications.

Personal data is retained only for as long as it is necessary for the purposes for which it was collected or as required by applicable legal or regulatory obligations. In the absence of statutory retention requirements, personal data may be retained for an extended period where this is justified by legitimate organisational or documentation interests of Swissgrams AG.

Data subjects may request deletion of their personal data at any time, subject to overriding legal retention obligations.

Data subjects have the right to request access, rectification or deletion of their personal data, as well as to object to or restrict processing, subject to applicable law.

For data protection inquiries, please contact: legal@swissgrams.com.